Maintenance & Support Ticket System

Maintenance & Support Ticket System

Fix Simulator
Technologies Used:

We have years of experienced building specialized custom software for data centers and infrastructure providers.

We have developed a web-based application using the PHP Zend framework that is used to manage trouble ticket requirement for organizations of varying sizes. A very intuitive look-n-feel combined with strong backend functionality makes it a powerful application for any organization. The application has a interface for a system administrator and separate cut-down versions for customers to login and issue tickets. Tickets can be entered manually or can also be pulled in automatically from any POP account.

The system is specially useful for data centers where a reliable support ticketing system forms a central part of NOC management software. Contact us today for a free consultation.

System Features

  • Enhanced ticket searching capabilities
  • Multiple ticket categories for better ticket classification
  • Multiple security levels for Administrator, Users, and Guest access
  • Add tickets manually through web page and automatically through email
  • Easy customization of system generated emails

Highlights of GoodCore work

Requirements Analysis
  • Product discussions and brainstorming
  • Prototyping
Design, Development, and Technologies
  • Web-based admin developed using LAMP (Linux,Apache, MySQL, PHP)
  • MVC architecture using the PHP Zend Framework
  • Client’s portal
Quality Assurance
  • White box and black box testing